We make every effort to give the best service possible to everyone who attends our practice
However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so we would wish for the matter to be settled as quickly and as amicably as possible.
Please put it in writing to the practice Manager Leesa Rogers or email us your concerns to nnicb-nn.c84081@nhs.net both options will be passed onto the Practice Manager.
In April 2012 the Parliamentary and Health Service Ombudsman published Principles of Good Complaints Handling and this is summarised in the 6 points below:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvement
If you feel you cannot contact the Practice Manager regarding your complaint, then please contact NHS England, North Midlands Complaints Team on 0113 824 9421.
Please find below the link to our complaints procedure.