Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.
You Said, We Did
| You Said | We Did |
|---|
| Hard To get Through In the Morning. | New Telephone System – call back option and an extra receptionist to assist with 8AM calls. |
| Work Commitments do not allow me to call at 8am. | Added x5 same day online booking appointment slots released at 7.30am each day. |
| Can Not take day of work for same day booking appointments. | More pre bookable appointments were added to GP clinics.
11 appointment available pre day up to 2 weeks booking in advance. |
| More Appointments . | PCN GP employed for x1 day per week to provide an extra clinic. |
Friends & Family Test Results
April
| Rating | |
|---|
| Very Good | 135 |
| Good | 19 |
| Neither Good Nor Poor | 3 |
| Poor | 1 |
| Very Poor | 3 |
| Don’t Know | 4 |
May
| Rating | |
|---|
| Very Good | 122 |
| Good | 17 |
| Neither Good Nor Poor | 3 |
| Poor | 0 |
| Very Poor | 2 |
| Don’t Know | 5 |
June
| Rating | |
|---|
| Very Good | 138 |
| Good | 15 |
| Neither Good Nor Poor | 4 |
| Poor | 3 |
| Very Poor | 2 |
| Don’t Know | 1 |
July
| Rating | |
|---|
| Very Good | 18 |
| Good | 2 |
| Neither Good Nor Poor | 2 |
| Poor | 1 |
| Very Poor | 1 |
| Don’t Know | 1 |